Returns

Returning unwanted items

We can only accept returns of items that are unused and still in their original sealed packaging. If the seal has been broken or the item has been used, we cannot accept it back, for hygiene reasons.

You can return an eligible item within 14 days of receiving it.

Faulty items

Used products cannot be returned unless the fault can be shown. If you think an item is faulty, contact us through our contact page with your order number, a description of the fault and clear photos or a short video. We will review it and, if the fault is confirmed, offer you a replacement or a refund.

How to return an item

1. Contact us through our contact page before sending anything back, with your order number and the item you want to return.
2. We will confirm whether the return is eligible and tell you where to send it.
3. Pack the item securely in its original sealed packaging. Packaging that makes it clear what is inside is not needed on the outside of the parcel.

Return postage costs are paid by you, unless the item is faulty or we sent the wrong item. We recommend using a tracked service, because we cannot be responsible for returns that do not reach us.

International returns

The same rules apply to orders delivered outside the UK. You pay the cost of returning the item to us, unless it is faulty or we sent the wrong item. Import duties, taxes and customs fees you paid in your own country are not refundable by us, and you should reclaim them from the relevant authority where possible.

Refunds

Once your return arrives and we have checked it, we will refund the price of the item to your original payment method within 14 days. Standard UK delivery is free, so there is no delivery charge to refund. If you paid for international delivery, it is refunded only when you return your whole order or the return is due to a fault or our mistake.

Your legal rights

This policy does not affect your statutory rights under UK consumer law, or any rights you have under the law of your own country.